Your privacy matters to 10ji. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your own information as a player on the 10ji platform.
Six core principles that guide how 10ji handles your personal data — plain and simple, before you read the full legal text below.
Important Notice: This Privacy Policy ("Policy") describes how 10ji Casino ("10ji," "we," "us," "our") collects, uses, stores, and protects the personal information of users ("you," "your") who access or use the 10ji platform at https://10ji.app. This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations. By using the 10ji platform, you consent to the practices described in this Policy.
10ji Casino is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that goes double when real money and personal information are involved. Whether you're playing from Manila, Cebu, Davao, or anywhere else in the Philippines, you deserve to know exactly how your data is handled.
This Policy applies to all personal data collected through the 10ji website at https://10ji.app, our mobile platform, customer support channels, and any other services we operate. It covers data collected both online and, where applicable, offline in connection with our services.
10ji acts as the Personal Information Controller (as defined under the Data Privacy Act of 2012) with respect to the personal data described in this Policy. This means we determine the purposes and means of processing your personal information and are responsible for ensuring that processing is carried out lawfully, fairly, and transparently.
Please read this Policy carefully. If you have questions about any part of it, you can reach our Data Protection Officer using the contact details in Section 13.
10ji collects personal data that is necessary to provide our services, verify your identity, process transactions, and comply with applicable Philippine law. The categories of data we collect are described below.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, selfie/photo for KYC | Registration form, KYC verification process |
| Contact Data | Email address, mobile number, residential address (city, province) | Registration form, account settings |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details (masked), transaction history | Cashier / deposit-withdrawal flows |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, bonus usage | Automatically recorded during platform use |
| Technical Data | IP address, device type, browser type and version, operating system, time zone | Automatically collected via server logs and cookies |
| Usage Data | Pages visited, features used, click patterns, referral source | Analytics tools, session tracking |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support interactions |
10ji does not intentionally collect sensitive personal information (as defined under the Data Privacy Act) such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law (for example, collecting information about problem gambling history in connection with self-exclusion requests).
10ji uses your personal data for the following purposes:
10ji will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate lawful basis for the new processing activity.
Under the Data Privacy Act of 2012, 10ji processes your personal data on the following legal bases:
10ji does not sell your personal data. We may share your personal information with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:
All third parties with whom 10ji shares personal data are required to implement appropriate technical and organizational security measures and to process your data only in accordance with 10ji's instructions and applicable Philippine data protection law.
10ji uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage, and deliver relevant content. The types of cookies we use are as follows:
You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from using the 10ji platform. For more information on managing cookies in popular browsers, refer to your browser's help documentation.
10ji retains your personal data for as long as is necessary to fulfill the purposes described in this Policy, or as required by applicable Philippine law. The following general retention periods apply:
When personal data is no longer required, 10ji will securely delete or anonymize it in accordance with industry-standard data destruction practices. Anonymized data that can no longer be linked to an individual may be retained indefinitely for statistical and research purposes.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 10ji. To exercise any of these rights, contact our Data Protection Officer using the details in Section 13.
10ji will respond to all data rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reason for it. There is no fee for exercising your data rights, except where requests are manifestly unfounded or excessive.
10ji implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security framework includes:
While 10ji takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. You also play a role in keeping your account secure — use a strong, unique password for your 10ji account and enable two-factor authentication.
The 10ji platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. 10ji does not knowingly collect personal data from individuals under the age of 21.
During the registration process, 10ji requires users to confirm that they are at least 21 years of age and may request documentary proof of age as part of the KYC verification process. If 10ji discovers that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be permanently closed.
If you are a parent or guardian and believe that your child has registered on the 10ji platform, please contact our support team immediately at the details provided in Section 13. We will investigate and take appropriate action without delay.
The 10ji platform may contain links to third-party websites or services, such as payment provider portals (GCash, PayMaya) or game software provider interfaces. This Privacy Policy applies solely to data collected and processed by 10ji. It does not cover the privacy practices of any third-party websites or services that you may access through links on the 10ji platform.
10ji is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party services you use in connection with your 10ji account before providing them with your personal information.
10ji reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email and/or by posting a prominent notice on the platform at least seven (7) days before the changes take effect.
The "Effective Date" at the top of this page indicates when the current version of the Policy came into force. The most current version of this Policy will always be available at https://10ji.app/privacy-policy. Your continued use of the 10ji platform after the effective date of any update constitutes your acceptance of the revised Policy.
If you do not agree with any changes to this Policy, you should stop using the platform and may request account closure by contacting our support team. Any personal data held at the time of closure will be retained only for as long as required by law, as described in Section 7.
10ji Casino has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to your personal data or this Policy, please contact our DPO using the details below.
Data Protection Officer — 10ji Casino
Email: [email protected]
General Support: [email protected]
Response Time: We aim to acknowledge all privacy-related inquiries within 48 hours and to provide a substantive response within 30 calendar days.
If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information about how to file a complaint with the NPC is available on the NPC's official website.
Your data is safe, your games are fair, and your payouts are fast. Join thousands of Filipino players who trust 10ji every day. 21+ only — play responsibly.