Player Protection

Play Smart.
Stay in Control.
Enjoy 10ji Responsibly.

At 10ji Casino, we believe gaming should always be fun — never stressful, never harmful. That's why we've built a full suite of responsible gaming tools to help every Filipino player stay in control of their time and money on the platform.

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21+
Age Restriction
10ji is strictly for players aged 21 and above, in line with Philippine gaming regulations.
Deposit Limits
Daily / Weekly / Monthly
Session Limits
Time reminders & alerts
Cooling-Off
24 hrs to 6 weeks
Self-Exclusion
Permanent or timed
21+
Minimum age to play on 10ji
24/7
Support available for at-risk players
4
Self-management tools built into every account
72h
Maximum cooling-off activation time
Player Tools

Your Responsible Gaming Toolkit

Every 10ji account comes with a full set of tools you can activate anytime — no waiting period, no questions asked. You're always in the driver's seat.

Deposit Limits
Set a maximum amount you can deposit into your 10ji account on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 7-day cooling period to protect you from impulsive decisions.
Session Time Limits
Choose how long you want each gaming session to last — from 30 minutes to several hours. When your session limit is reached, 10ji will display a clear notification and log you out automatically. You can also enable periodic reminders every 30 or 60 minutes so you always know how long you've been playing.
Loss Limits
Define the maximum amount you're comfortable losing within a set period. Once your loss limit is hit, 10ji will restrict further wagering for the remainder of that period. This tool is especially useful for players who want to enjoy the games without the risk of chasing losses — a common pattern in problem gambling.
Cooling-Off Period
Need a short break? Activate a cooling-off period of 24 hours, 48 hours, 1 week, or up to 6 weeks. During this time, your 10ji account is temporarily suspended — you cannot log in, deposit, or place bets. This is a great option if you feel your gaming is getting a bit too frequent and you just need some breathing room.
Self-Exclusion
For players who need a longer or permanent break, 10ji offers full self-exclusion. You can choose a fixed exclusion period of 6 months, 1 year, 3 years, or permanent exclusion. Once activated, your account is locked and cannot be reopened during the exclusion period — even if you request it. This is our strongest player protection tool.
Reality Check Alerts
Reality check notifications pop up at intervals you choose, showing you exactly how long you've been playing and your net win/loss for the session. It's a simple but powerful nudge that keeps you grounded and aware — because it's easy to lose track of time when you're deep in a game of Bingo or Slots on 10ji.
Know the Signs

When Gaming Stops Being Fun

Problem gambling can affect anyone — from casual players in Quezon City to regular bettors in Cebu or Davao. The earlier you recognize the warning signs, the easier it is to get back on track. 10ji encourages every player to check in with themselves regularly.

If you recognize any of the signs listed here in yourself or someone you know, please use the 10ji responsible gaming tools or reach out to our support team. There's no shame in asking for help — it's actually the smartest move you can make.

Remember: Gambling should always be entertainment, not a way to earn income or escape personal problems. If it starts feeling like either of those things, it's time to pause and use your 10ji account tools.
1
Spending more than you planned. You set a budget of ₱500 for the evening but end up depositing ₱2,000 or more before you stop. Consistently going over your own limits is a clear early warning sign.
2
Chasing losses. After a losing session, you feel a strong urge to keep playing to "win it back." Chasing losses is one of the most common and dangerous patterns in problem gambling.
3
Gambling with money meant for essentials. Using funds set aside for rent, groceries, bills, or your children's school fees to fund gaming sessions is a serious red flag that needs immediate attention.
4
Hiding your gaming activity. Feeling the need to lie to family members or friends about how much time or money you spend on 10ji or any other gaming platform is a sign that something is off.
5
Gaming to escape stress or problems. Using online casino games as a way to cope with anxiety, depression, work stress, or relationship problems can quickly turn a hobby into a harmful habit.
6
Neglecting responsibilities. Missing work deadlines, skipping family events, or losing sleep because of gaming sessions are signs that gaming has moved from entertainment to something that needs to be addressed.
7
Feeling restless or irritable when not playing. If you feel anxious, bored, or irritable when you're not able to access 10ji or other gaming platforms, this may indicate a dependency that warrants professional support.
Self-Assessment

Quick Check-In: How's Your Gaming?

Answer these questions honestly. If you find yourself saying "yes" to three or more, we strongly encourage you to activate one of the 10ji responsible gaming tools or speak to a counselor.

Q1
Have you ever spent more money on gaming than you originally intended to in a single session?
Q2
Have you ever borrowed money — from friends, family, or through loans — specifically to fund your gaming?
Q3
Do you find yourself thinking about gaming frequently, even when you're at work, school, or spending time with family?
Q4
Have you tried to cut back on your gaming but found it difficult or impossible to stick to your own limits?
Q5
Has gaming ever caused conflict with your partner, parents, or close friends — whether about time spent or money used?
Q6
Do you feel a strong need to increase your bet sizes over time to get the same level of excitement from gaming?
Q7
Have you ever felt guilty, ashamed, or anxious after a gaming session — especially after losing a significant amount?

If you answered yes to 3 or more questions: Please consider activating a cooling-off period or self-exclusion through your 10ji account settings, or contact our responsible gaming support team. You can also reach out to the PAGCOR Responsible Gaming Helpline for confidential support from trained counselors.

Our Commitment

What 10ji Does on Our End

Responsible gaming isn't just about giving players tools — it's about 10ji actively working to create a safer environment. Here's what we do behind the scenes to protect every player on the platform, from Manila to Mindanao.

Age Verification at Registration
Every new 10ji account goes through a mandatory age verification process. Players must confirm they are 21 years of age or older, and our KYC process may request a valid government-issued ID to confirm this. Accounts found to belong to underage players are permanently closed immediately.
Behavioral Pattern Monitoring
10ji's platform monitors gaming behavior for patterns associated with problem gambling — such as rapid deposit sequences, extended session durations, and significant loss chasing. When these patterns are detected, our responsible gaming team may proactively reach out to the player.
Staff Training on Problem Gambling
All 10ji customer support staff receive regular training on identifying signs of problem gambling and on how to sensitively direct players toward responsible gaming resources. Our team is equipped to handle these conversations with care and without judgment.
No Targeting of Vulnerable Players
10ji does not send promotional offers, bonus notifications, or re-engagement campaigns to players who have activated responsible gaming tools, are in a cooling-off period, or have previously self-excluded. Marketing to vulnerable players is strictly prohibited within our platform policies.
Compliance with PAGCOR Guidelines
10ji operates in alignment with the responsible gaming guidelines set by the Philippine Amusement and Gaming Corporation (PAGCOR). We support PAGCOR's broader efforts to promote safe and responsible gaming across the Philippines and cooperate fully with regulatory oversight.
Ready to Play? Play It Smart with 10ji.

10ji is built for players who love the thrill of the game and know how to keep it fun. Set your limits, use your tools, and enjoy every session — responsibly. 21+ only.

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21+ only  ·  Play responsibly  ·  Gambling can be addictive — know your limits